Assistant Branch Officer - Administrative & Operational Excellence

Join KW Keat Wei Motor as an Assistant Branch Officer and play a pivotal role in driving operational efficiency and customer satisfaction in our dynamic branch in Bali. This position offers a unique opportunity to oversee daily branch operations, manage a team of dedicated professionals, and ensure seamless customer experiences. As part of our commitment to excellence, you'll have the chance to work with cutting-edge tools and technologies, including Microsoft Office Suite and our proprietary branch management system.

At KW Keat Wei Motor, we pride ourselves on being a leading automotive dealership in Indonesia, with a strong presence in Denpasar. Our team is passionate about delivering exceptional service and building lasting relationships with our customers. By joining us, you'll be part of a vibrant, growth-oriented environment where your contributions will directly impact our success.

In this role, you'll be responsible for managing daily branch operations, including inventory control, scheduling, and customer service. You'll also play a key part in implementing and monitoring our operational excellence initiatives, ensuring that our branch meets and exceeds industry standards.

📋 Tanggung Jawab Pekerjaan

• Oversee daily branch operations, ensuring smooth and efficient workflows.
• Manage and mentor a team of dedicated professionals, fostering a positive and productive work environment.
• Implement and monitor operational excellence initiatives, driving continuous improvement in branch performance.
• Conduct regular inventory checks and manage stock levels to ensure optimal availability of products.
• Schedule and coordinate service appointments, ensuring timely and efficient service delivery.
• Provide exceptional customer service, addressing customer inquiries and concerns with professionalism and empathy.
• Collaborate with cross-functional teams to ensure seamless integration of sales, service, and parts departments.
• Monitor and report on key performance indicators (KPIs) to track branch performance and identify areas for improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a similar administrative or operational role within the automotive industry.
• Strong knowledge of Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Proficient in using our proprietary branch management system.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Strong problem-solving and decision-making skills, with the ability to work under pressure and meet tight deadlines.
• Familiarity with industry standards and best practices in automotive dealership operations.
• Ability to build and maintain strong relationships with customers and stakeholders.

🛠️ Keahlian

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