Japanese-Speaking Customer Support Executive - Luxury Retail (Bali, Indonesia)

Join Good Job Creations as a Japanese-Speaking Customer Support Executive in the heart of Bali’s luxury retail scene. This is a unique opportunity to blend your fluency in Japanese with a passion for high-end client service, supporting international customers in Bali’s most prestigious shopping destinations. As part of a dynamic team, you’ll be the first point of contact for discerning clients, ensuring their shopping experience is seamless and memorable.

In this role, you’ll handle inquiries, resolve issues, and provide exceptional service in Japanese, while also assisting with product knowledge and sales. Good Job Creations is a leading player in the luxury retail industry, with a strong reputation for innovation and customer satisfaction. Based in Bali, you’ll have the chance to work in a vibrant, international environment, contributing to the growth of a company that values both excellence and culture.

📋 Tanggung Jawab Pekerjaan

• Provide outstanding customer service in Japanese, handling inquiries and resolving issues promptly and professionally.
• Assist with product knowledge and sales, ensuring customers have a seamless shopping experience.
• Manage customer data and maintain accurate records using CRM systems like Salesforce or HubSpot.
• Collaborate with the sales and marketing teams to support promotional events and campaigns.
• Stay updated on industry trends and luxury retail developments to enhance service quality.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Ensure compliance with company policies and regulations, including data protection and privacy.
• Represent the company positively, both internally and externally, embodying its values and standards.

🎓 Kualifikasi & Syarat

• Fluency in Japanese, both written and spoken, with a strong understanding of cultural nuances.
• 2-3 years of experience in customer service, preferably in a luxury retail or international business setting.
• Excellent communication skills, with the ability to build rapport and resolve conflicts effectively.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Proficiency in using CRM systems and other relevant software tools.
• Knowledge of the luxury retail industry and a passion for high-end shopping experiences.
• Ability to work well in a team and contribute positively to a collaborative environment.
• Valid work permit for Indonesia, with the ability to work in Bali.

🛠️ Keahlian

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