Front Office Associate - Guest Services

Join Solaris Hotel in beautiful Kuta, Bali, as a Front Office Associate and become the first point of contact for our valued guests. This role is perfect for hospitality professionals who thrive in dynamic environments and are passionate about delivering exceptional guest experiences. As a Front Office Associate, you'll be responsible for handling check-ins and check-outs, managing guest inquiries, and ensuring our guests have a memorable stay. With a friendly and professional demeanor, you'll be the face of our hotel, providing top-notch service and creating a warm atmosphere for our guests.

At Solaris Hotel, we pride ourselves on our commitment to excellence and our dedication to creating a welcoming environment for our guests. Located in the vibrant and bustling area of Kuta, our hotel offers a unique blend of luxury and local culture. As a Front Office Associate, you'll have the opportunity to work in a fast-paced and rewarding environment, where your efforts directly impact the satisfaction of our guests. Join us and be part of a team that strives to exceed expectations and deliver outstanding hospitality.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and accurately.
• Manage and respond to guest inquiries, providing prompt and professional assistance.
• Assist with room assignments and ensure guest comfort and satisfaction.
• Maintain accurate and up-to-date guest records using our hotel's property management system (PMS).
• Coordinate with various hotel departments to ensure seamless guest experiences.
• Promote and sell hotel amenities, services, and local attractions to enhance the guest's stay.
• Enforce hotel policies and procedures, ensuring a safe and comfortable environment for all guests.
• Provide excellent customer service, demonstrating a friendly and professional demeanor at all times.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office or guest services in the hospitality industry.
• Proficient in using hotel property management systems (PMS) such as Opera, SIR, or similar.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail, with the ability to work accurately and efficiently under pressure.
• Familiarity with local regulations and laws related to the hospitality industry.
• Ability to work well in a team and adapt to a fast-paced environment.
• Fluent in English and Bahasa Indonesia, with the ability to communicate effectively with both local and international guests.
• Enthusiastic and passionate about delivering exceptional guest experiences.

🛠️ Keahlian

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