Medical Billing Customer Service Representative (CSR) - Global Healthcare Clients

Join Quess as a Medical Billing Customer Service Representative (CSR) and become part of a dynamic team serving global healthcare clients. This is a unique opportunity to leverage your customer service and administrative skills in a fast-paced, international environment. Based in Canggu, Bali, you'll work closely with clients from around the world, ensuring seamless communication and efficient billing processes.

In this role, you'll handle inbound and outbound calls, emails, and chats, providing exceptional customer service to our global healthcare clients. You'll process insurance claims, verify patient information, and resolve billing discrepancies, all while maintaining high levels of accuracy and professionalism. Quess is committed to fostering a collaborative and supportive work environment, where your contributions will directly impact the success of our clients and the growth of our team.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chats, providing exceptional customer service to global healthcare clients.
• Process insurance claims, verify patient information, and resolve billing discrepancies with accuracy and efficiency.
• Collaborate with the medical billing team to ensure timely and accurate billing for healthcare services.
• Maintain and update patient records and billing information in our systems, such as Epic, Cerner, or similar healthcare software.
• Assist in training new hires and providing ongoing support to the team.
• Stay up-to-date with industry regulations, compliance requirements, and best practices in medical billing and customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adapt to a fast-paced, international environment, demonstrating flexibility and resilience.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, medical billing, or a related field.
• Proven ability to handle high volumes of calls and emails with professionalism and efficiency.
• Strong knowledge of medical billing processes, insurance claims, and healthcare regulations.
• Excellent communication skills, both written and verbal, with the ability to build rapport with clients.
• Proficiency in English, with the ability to communicate effectively with international clients.
• Familiarity with healthcare software, such as Epic, Cerner, or similar, is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for helping others and a commitment to providing exceptional customer service.

🛠️ Keahlian

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