Logistics Customer Service Specialist - Jakarta Utara

Join a dynamic logistics team as a Logistics Customer Service Specialist in Jakarta Utara! This role is perfect for detail-oriented professionals who thrive in fast-paced environments, ensuring seamless communication between clients and internal teams. You will serve as the primary point of contact for clients, handling inquiries, complaints, and requests with professionalism and efficiency. Using tools like Salesforce, SAP, and Jira, you will manage client data, track shipments, and coordinate with the logistics team to resolve issues promptly. This is an exciting opportunity to grow your career in a reputable company with a strong commitment to customer satisfaction.

At Private Advertiser, we are a leading logistics provider in Jakarta Raya, known for our innovative solutions and dedicated team. We offer a collaborative work environment, competitive benefits, and the chance to make a real impact on our clients' operations. If you are passionate about logistics and customer service, we invite you to apply and be part of our growing team.

In this role, you will handle a variety of tasks daily, including processing client orders, tracking shipments, and providing real-time updates. You will use our in-house logistics management system to ensure all shipments are on time and meet client expectations. This position is ideal for someone with a background in logistics or customer service, looking to advance their career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries and complaints, providing timely and professional responses.
• Manage client data and track shipments using Salesforce and SAP.
• Coordinate with the logistics team to resolve issues and ensure on-time deliveries.
• Process client orders and provide real-time updates on shipment status.
• Use Jira to track and manage customer service tickets.
• Collaborate with internal teams to ensure seamless communication and efficient operations.
• Provide excellent customer service, ensuring client satisfaction and loyalty.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Business Administration, or a related field.
• Minimum 2 years of experience in customer service or logistics.
• Proficient in using Salesforce, SAP, and Jira.
• Strong communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Fluent in English and Indonesian.
• Certification in logistics or customer service is a plus.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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